Modernizing Citizen Services with Agentic AI

Federal civilian agencies exist to serve the public—but with rising demand, complex compliance requirements, and limited resources, many struggle to deliver the speed and responsiveness citizens expect.

Agentic AI, powered by Salesforce Agentforce, offers a way forward.

From Manual Processes to Autonomous Workflows

Traditional automation can streamline certain tasks, but it still requires human initiation and constant oversight. Agentic AI agents take a proactive approach: they can reason, plan, and act across multi-step workflows without waiting for prompts—freeing agency staff to focus on higher-value activities.

Citizen Service Use Cases

• Case Management: Agents automatically triage incoming requests, route them to the right specialist, and provide real-time status updates to the citizen.

• Grants Administration: Agents validate eligibility, track funding disbursements, and generate compliance-ready reports.

• Regulatory Monitoring: Agents track policy changes and recommend updates to agency procedures.

Security and Compliance by Design

BlackRhino designs every Agentforce implementation to meet OMB, agency-specific, and FedRAMP requirements, ensuring that innovation never comes at the expense of trust or transparency.

A Better Public Experience

With Agentforce, agencies can deliver faster service, reduce backlogs, and increase public satisfaction—without overburdening employees or adding layers of bureaucracy.

BlackRhino. Agentic AI. Real-World Impact.